Refund policy

Returns

We accept returns within 7 days of delivery. Items must be:

• Unused

• In original packaging

• In the same condition as received

Non-Returnable Items

• Used products

• Damaged items caused by misuse

• Clearance or sale items (if stated)

Damaged or Wrong Items

If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos for quick assistance.

Exchange

Exchanges are allowed for defective or damaged products, depending on stock availability.

Shipping Costs

Return shipping costs may be the customer’s responsibility unless the item was defective or incorrect.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at decentzoneofficial@gmail.com.